Complaints
Customer Complaints & Resolution at The Pet Sanctuary
At , we are committed to providing the best possible service for you and your pet. However, if something does not meet your expectations, we take complaints seriously and work diligently to find a suitable solution.
How to File a Complaint?
📧 By Email – Send an email to contact@pawshcp.store with a clear description of your complaint. If applicable, include photos of the product to help us assess the issue.
What Happens After You File a Complaint?
✔ Acknowledgment of Receipt – Within 2 business days, you will receive a confirmation that we have received your complaint. ✔ Processing & Assessment – We will carefully review your complaint and reach out if we need further details. ✔ Resolution Timeline – Our goal is to resolve complaints within 14 days. If it takes longer, we will keep you updated on the progress.
Not Satisfied with the Solution?
If you are not satisfied with our response, you can escalate the matter to an independent disputes committee or submit it via the European ODR platform: .
We appreciate your feedback and strive to continuously improve our service. If you have any questions regarding our complaints procedure, please feel free to contact us—we’re here to help! 🐾😊